How do I return an item?
30 Day Money-Back Guarantee Return Policy
We want you to be fully satisfied with every item that you purchase from www.MisterGreenGenes.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.
The item must be returned, unused or used in good condition. Whenever possible, please return the product in original boxes, and with all paperwork and accessories to ensure credit. Please note that our Standard Return Policies do not apply to gift cards, or liquid products. For more information on our return restrictions please see the section Return Exceptions below.Return Exceptions
Our Standard Return policies do not apply to all items. Below are items that cannot be returned and cannot be refunded:
The packing slip in your package will contain detailed instructions for returning an item. Here is a summary of those instructions:
Please note that our Standard Return policies do not apply to all items. See Return Exceptions for more information on exceptions to our Standard Return policies.Returns of an online purchase to a Mister Green Genes Retail Store
Mister Green Genes guarantees satisfaction. If a customer is not pleased with a product we sell, we will offer a refund or exchange. All products are refundable/exchangeable within 30 days from the date of your order from MisterGreenGenes.com or payment made in a Mister Green Genes Retail store with a valid sales receipt or MisterGreenGenes.com packing slip.
Refunds/Exchanges must be processed when the customer presents the goods regardless of the Mister Green Genes store where the product was originally purchased. Please refer to your packing slip for return instructions.
Cash Refunds: Cash refunds are given on product purchased with cash and brought back, used or unused, within 30 days of the purchase date with a valid sales receipt and a valid photo ID within 30 days from the date or purchase.
Exchanges: If the customer returns non-opened, used or opened product, an exchange will be offered based on the amount paid (as shown on the retail sales receipt or MisterGreenGenes.com packing slip).
In the absence of a sales receipt or MisterGreenGenes.com packing slip, an exchange will be offered on any Green Formulas brand product based on the lowest sale price or Member Price within the last 30 days. No exchanges or refunds will be given on non-Green Formulas brand items unless they are accompanied with a valid sales receipt.
Note: The exchanged product is to be the same retail price as that of the returned product. If the exchanged item is a higher price than the returned item, the customer will then be required to pay the balance due.
Merchandise Credit (Mister Green Genes Gift Card): If the customer returns an unused, unopened, used or opened Green Formulas product without a receipt and does not wish to process an exchange for a product, a Mister Green Genes Gift Card will be issued. The Mister Green Genes Gift Card will be issued for the product value as outlined in the Exchange policy. A return where the original payment was a Mister Green Genes Gift Card will be issued another Mister Green Genes Gift Card as a Merchandise Credit.
Credit Card: Credits will be issued to the original charge account when the product is returned within 30 days from the purchase date with a valid Mister Green Genes sales receipt or MisterGreenGenes.com packing slip. Cash refunds will not be given. In the case of a lost, stolen, or closed credit card, the customer must provide a letter (on letterhead) from their credit card company that states the account was closed in good faith. Please include the letter and valid sales receipt or MisterGreenGenes.com packing slip must be presented at the store you are returning the products.
Check Refunds: If you paid by check, with a valid sales receipt, we will offer a cash refund ten business days after your purchase.
Debit Card: Debit card refunds will be issued as a cash refund within 30 days from the date of purchase with a valid sales receipt. Debit card refunds may also be issued to the original charged account if there is not sufficient cash available.
If there is extensive damage to the packaging, contact a Customer Service Representative immediately at 1-800-588-8139. Please have your order number available when you contact the Customer Service Representative.